The Support Team is responsible for providing excellent [[user support|support]] for Bisq users. This includes:

* Handling individual support cases, including [[mediation]] and [[refunds]]
* Maintaining the Bisq [[Docs|docs website]]
* Maintaining support-related articles here on the Bisq [[wiki]].

__TOC__

== Roles ==

* [[Support Team Lead]]
* L1/L2 [[Support Agent]]
* [[Mediator]]
* [[Arbitrator]]
* [[Refund Agent]]
* [[Donation Address Owner]] (aka "Burning Man") *This role is now retired and has been replaced with the [[Burning Men|Burning Men protocol]]
* [[Fee Reimbursement Agent]]

== Resources ==

=== GitHub Team ===

[https://github.com/orgs/bisq-network/teams/support @bisq-network/support]

=== GitHub Repositories ===

* https://github.com/bisq-network/support
* https://github.com/bisq-network/bisq-docs
* https://github.com/bisq-network/wiki

=== Matrix bisq.chat ===

* [[Matrix bisq.chat]] channel (public, for providing user support)
* [https://matrix.to/#/!HkhBjopCaOwsdBBPGs:matrix.org?via=matrix.org Matrix bisq.chat] subteam (private, for Support Team contributors)

[[Category:Teams]]<!-- BISQ VERSION: general -->